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MSS 6.3.1 | Duplicated Customer Accounts Created While Creating PSRs (Doc ID 2728095.1)

Last updated on NOVEMBER 17, 2020

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

MSS 6.3.0.982 | PSRs
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ACTUAL BEHAVIOUR
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Unable to open to Open Multiple PSRs in one session when using the below steps ;

“The problem this can create is leaving an account without services in a pending status. User may not realize account was created and simply close the Order Maintenance. Then open another account creating a duplicate customer”




EXPECTED BEHAVIOUR
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User should be able to open multiple PSRs in one session .


STEPS
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1-create a new PSR for a customer say TEST1 .
2-Now go to Service Request Search and make a new PSR again.Enter the details for a new customer with new Company name say TEST2.
3-Hit OK. And nothing happens .It should have opened a new PSR for TEST2 .
4-When we check in Customer account , TEST2 has been created but there is no order.

As per user the impact can be  ,

“The problem this can create is leaving an account without services in a pending status. User may not realize account was created and simply close the Order Maintenance. Then open another account creating a duplicate customer”
 

Cause

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In this Document
Symptoms
Cause
Solution
References


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