Discount Clawback Is Not Happening Correctly For Account Level Disounts In Same Transaction (Doc ID 2735173.1)

Last updated on DECEMBER 17, 2020

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Discount clawback is not happening correctly for Account level discounts in same transaction

EXPECTED BEHAVIOR
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Discount clawback should happen correctly

STEPS
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The issue can be reproduced at will with the following steps:

1) Purchase Discount A (account level).
2) Purchase Product A on which discount A is applicable (discount is applied).
3) Purchase Product B (triggers a provisioning tag custom code and purchases discount B) - with sequential cycle discounting turned on , discount A should be clawed back, and discount B and A both should be evaluated on product A.

The claw back mentioned in step 3 is not happening which results in double discounting.

If step 1 ,2 and 3 mentioned are part of same transaction the claw back does not happen.
If step 3 is performed in a different transaction, claw back happens correctly.

Both Discount A and B in this example is /account level, so that all services under the account gets the discount.

Cause

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