Service State Expiration Date Not Updated
(Doc ID 2740925.1)
Last updated on NOVEMBER 10, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and laterInformation in this document applies to any platform.
Symptoms
1.Create a Billing Account account using the PCM_OP_CUST_COMMIT_CUSTOMER.
2.Then create an Service Account account using the PCM_OP_CUST_COMMIT_CUSTOMER
3.Then add the TelcoGsm service to the Service Account account using the PCM_OP_CUST_MODIFY_CUSTOMER .
4.Perform a call/usage in order to activate the user
5.Perform a topup in order to extend the expiration date of the service
Expected result: Service state expiration date should advance 365 days (in the future) as it has been set-up in charging-settings file.
Actual result: Service expiration date remains unchanged.
Same thing happens when account transitions from Inactive to Active.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |