My Oracle Support Banner

500 Internal Error While Opening Argus Insight Url In 8.2.2 (Doc ID 2741378.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Insight - Version 8.2.2 and later
Information in this document applies to any platform.

Symptoms

Customer recently installed Argus 8.2.2 in their non-prod environment and they are unable to get the Insight login page. they are getting a 500-internal server error.

Below steps were followed:


1. Installed the Argus safety and Argus Insight component in the same web server.
2. ArgusSecurekey.ini file is placed in c:\windows
3. AI.ini file is placed in C:\windows
4. TNS file is updated with both Safety and Insight DB names
5. IIS configurations checked and updated.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.