ICSR Difference Report Does Not Open Up After Clicking On The "View Difference" Button (Doc ID 2750039.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

ICSR Difference Report does not open up after clicking on the "View Difference" button.

The screen flickers for a moment (where user sees processing circle for few seconds) and then nothing happens.

Steps to reproduce:
1. Drop an E2B XML file in the incoming folder
2. Retrieve the case in ICSR Pending screen
3. Right click on the file record and select Duplicate Search
4. On the Duplicate Search screen deselect all checks and select Reference # and enter case number to which this file has to be accepted as a follow up
5. Click on Search button
6. The case appear in the search result
7. Select the case record and click on "View Difference" button

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.