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Unable To Login RPM Application if Users are outside Users Container (Doc ID 2751721.1)

Last updated on FEBRUARY 17, 2021

Applies to:

Oracle Retail Price Management - Version 16.0.2 and later
Information in this document applies to any platform.

Symptoms

On : 16.0.2 version, Installation

Unable to login RPM application when creating user in different OU in same base DN, and outside Users container. Users which are created in this "cn=Users,dc=company,dc=local" OU are able to login.


ERROR
-----------------------

Error executing service call: Could not find user by username: user_name
  exception id: 1599646026645 [method=com.retek.rpm.app.security.service.SecurityAppService.login, params=com.retek.platform.service.ClientContextjava.lang.Stringjava.lang.String]
  at com.retek.rpm.app.core.service.RPMCommandExecutionServiceEjb$1.doExecute(RPMCommandExecutionServiceEjb.java:107) ~[rpm-ejb.jar:16.0.2.0_20181015033306]
  at com.retek.rpm.domain.core.service.RPMSessionBeanCommand.execute(RPMSessionBeanCommand.java:78) [rpm.jar:16.0.2.0_20181015033306]
  at com.retek.rpm.app.core.service.RPMCommandExecutionServiceEjb.executeCommand(RPMCommandExecutionServiceEjb.java:121) [rpm-ejb.jar:16.0.2.0_20181015033306]
  at sun.reflect.GeneratedMethodAccessor633.invoke(Unknown Source) ~[?:?]
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_151]
  at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_151]
  at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333) [com.bea.core.repackaged.springframework.spring.jar:12.2.1.3]
  at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190) [com.bea.core.repackaged.springframework.spring.jar:12.2.1.3]
  at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMe



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a user (user_name) with required attributes for RPM application, outside "cn=Users,dc=company,dc=local"


Cause

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In this Document
Symptoms
Cause
Solution
References


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