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Cases Couldn't Find With User Of Case Owner After Changed Assignee & Owner (Doc ID 2760969.1)

Last updated on MARCH 22, 2021

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.6 and later
Information in this document applies to any platform.

Symptoms

when we set the case owner and case assigned to other user then the case will not be visible in UI.

 updated query in UMM log:

[DEBUG] [WEB] [UMM] [KBZBANK] [ECMDAO] [setCaseOwner] Query to be executed :: UPDATE KDD_CASES SET OWNER_ID=?,OWNER_ORG=? WHERE CASE_INTRL_ID=?
[DEBUG] [WEB] [UMM] [KBZBANK] [ECMDAO] [setCaseOwner] Query parameters :: [10020, null, CA384839]

Cause

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In this Document
Symptoms
Cause
Solution


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