My Oracle Support Banner

Cases Couldn't Find With User Of Case Owner After Changed Assignee & Owner (Doc ID 2760969.1)

Last updated on MAY 13, 2022

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.6 and later
Information in this document applies to any platform.

Symptoms

when we set the case owner and case assigned to other user then the case will not be visible in UI.

 updated query in UMM log:

[DEBUG] [WEB] [UMM] [KBZBANK] [ECMDAO] [setCaseOwner] Query to be executed :: UPDATE KDD_CASES SET OWNER_ID=?,OWNER_ORG=? WHERE CASE_INTRL_ID=?
[DEBUG] [WEB] [UMM] [KBZBANK] [ECMDAO] [setCaseOwner] Query parameters :: [10020, null, CA384839]

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.