My Oracle Support Banner

OSM Order State Not Changing To Complete After All Order Component Completes (Doc ID 2762916.1)

Last updated on FEBRUARY 01, 2024

Applies to:

Oracle Communications Order and Service Management - Version and later
Information in this document applies to any platform.


In customer environment they are facing intermittent issues for many orders where OSM order state remain in-progress even after all the orchestration order components completes for that order.
Also please note there is no change management functionality (undo, redo etc.) is implemented in the current solution.


<com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB> <BEA-000000> <Unable to complete order [xxxxxx]. This is not necessarily an error if uncompleted tasks exist for completed subprocesses. This can happen in some cases when compensation is undo-then-do for a completed sub-process.>

OSM order state not changing to complete after all order component completes




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.