My Oracle Support Banner

Notes Section Throwing Error When Trying to Add Notes (Doc ID 2763453.1)

Last updated on MARCH 29, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Symptoms

When trying to add a note from Notes Tab, there are errors in the log. It looks like there is no SUB TYPE string defined for TYPE 100.

ERROR
-----------------------
    fm_cust_set_note input flist
# number of field entries allocated 20, used 5
0 PIN_FLD_POID POID [0] 0.0.0.1 /note -1 0
0 PIN_FLD_NOTE_TYPE ENUM [0] 100
0 PIN_FLD_ACCOUNT_OBJ POID [0] 0.0.0.1 /account 8743599 0
0 PIN_FLD_DATA_ARRAY ARRAY [0] allocated 20, used 2
1     PIN_FLD_NOTE_STR STR [0] "Test"
1     PIN_FLD_EXTERNAL_USER STR [0] "TestUser"
0 PIN_FLD_NOTE_SUB_TYPE ENUM [0] 105
E Thu May 13 01:18:08 2021 <HOSTNAME>.vpc.internal cm:11570 fm_cust_set_note.cpp:334 2:<HOSTNAME>:UnknownProgramName:0:[ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)':3918:1616069611:57:root.0.0.0.1::<username>:
    No configuration entry exist for input note type
E Thu May 13 01:18:08 2021 <HOSTNAME>.vpc.internal cm:11570 fm_cust_set_note.cpp:410 2:<HOSTNAME>:UnknownProgramName:0:[ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)':3918:1616069611:57:root.0.0.0.1::<username>:
    fm_cust_set_note error
    <location=PIN_ERRLOC_FM:5 class="PIN_ERRCLASS_APPLICATION":4 errno=PIN_ERR_BAD_VALUE:46>
    <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
    <facility=0 msg_id=0 version=0>
E Thu May 13 01:18:08 2021 <HOSTNAME>.vpc.internal cm:11570 fm_cust_set_note.cpp:254 2:<HOSTNAME>:UnknownProgramName:0:[ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)':3918:1616069611:57:root.0.0.0.1::<username>:
    fm_cust_set_note error
    <location=PIN_ERRLOC_FM:5 class="PIN_ERRCLASS_APPLICATION":4 errno=PIN_ERR_BAD_VALUE:46>
    <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
    <facility=0 msg_id=0 version=0>


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.