My Oracle Support Banner

Unifier Action Emails Are Not Being Processed By Unifier (Doc ID 2763786.1)

Last updated on APRIL 09, 2021

Applies to:

Primavera Unifier - Version 19.12.4.0 and later
Information in this document applies to any platform.

Symptoms

An on-premise Unifier customer is attempting to utilize Action Emails for the first time. The User is receiving the Task Action email and the links in the mail appear to have the correct links and subject information.

However, when clicking the Action link the BP record is not updated. Customer Admin reports that the "system:collect action emails" job seems to be running. However, no emails are being sent to the Unifier Email Inbox for processing.


EXPECTED BEHAVIOR
-----------------------
Expecting the BP record to be updated with the Action in the Task Email.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. A Unifier user receives a Unifier action email.
  2. The User clicks on the "Send for <Unifier Action>" link in the Task Email.
  3. After waiting for 24 hours, the BP Record is never updated.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.