Reports Not Getting Generated Via Batch Reports (Doc ID 2782292.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

Reports scheduled using Batch option are not getting generated.  The reports get scheduled fine. But are not picked up by Batch Generation AG Process for further generation.
Even after waiting for many hours the report generation is not happening.


REPLICATION STEPS:

1. Go to Case Actions->Open
2. Search for a case or set of cases.
3. Select the cases and click on Batch.
4. Choose the reporting destination and E2B for scheduling the reports.
5. After few seconds, rows get created in CMN_REG_REPORTS which never get generated.

Cause

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