Issue Related To Suspense Manager Recycled CDR (Doc ID 2788367.1)

Last updated on JUNE 26, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
--------------
Trying to edit the filed (A_NUMBER) from suspense manager it is getting edited but while recycling the Call Detail Record (CDR), one can see the recycled CDR has the old A_NUMBER.

Verified it in BRM cm logs , observed that it is not getting updated in PIN_FLD_EXT_INFO_STR.

EXPECTED BEHAVIOR
-----------------------
Recycled CDR should not have the old A_NUMBER.Correct A_NUMBER should be present in recycled CDR

Example - A CDR contains a wrong A_NUMBER (819950) due to which the CDR gets rejected , the rejected CDR is loaded and it is edited with correct A_NUMBER(819950223052) using suspense center and then the CDR is recycled

STEPS
------------
1. If one number is the wrong A_NUMBER and now after processing this EDR the second record with wrong A_NUMBER will get rejected. Then the rejected EDR is loaded to suspense manager.
2. The rejected file has been loaded using pin_rel.
3. Suspense manager used to search the record
4. Editing the record to correct the A_NUMBER
5. After editing with correct A_NUMBER
6. Performing recycle of the CDR
7. After recycle completes, a recycled edr is generated for rating with wrong A_NUMBER.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.