Item Adjustment is Failing While Locking the Balance Group.
(Doc ID 2790967.1)
Last updated on JULY 13, 2021
Applies to:Oracle Communications Billing and Revenue Management - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
Issue is with the scenario where customer have multiple billinfo one is active and one inactive. The inactive billinfo has old bills and items, which are not closed. So the Account Receivable(AR) team is trying to pass item adjustment to it to close the items. But while passing that adjustment it is failing in locking the balance group.
The issue can be reproduced at will with the following steps:
Create multiple billinfo one active and one inactive. make sure to pass adjustment on items pointing to old inactive and you should be able to see the above errors(This involves customization as well).
How to fix the above errors?
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