Unable To Build Virtual Ports In Inventory Without Selecting Value For "Start Port" From Dropdown (Doc ID 2791040.1)

Last updated on JULY 15, 2021

Applies to:

Symptoms

On : MSS 6.2.1 version |  Equipment

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ACTUAL BEHAVIOR
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Unable to build virtual ports in inventory without selecting value for "Start Port" from dropdown

When installing an equipment spec that has virtual ports and has the 'Dynamic Build Virtual Ports' checkbox selected, the system will not build any ports unless a value is specifically selected from the "Start Port" dropdown. When the window opens, the "Start Port" dropdown is populated with the first available port address, but if the user does not actually open the dropdown and select the value, no ports are built. When the OK button is selected, no ports are created and no error message is given. Since the dropdown is showing a value, the expectation is that the displayed value is being used as the Start Port.

This happens only when the node address is a numeric value.

EXPECTED BEHAVIOR
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Since the dropdown is showing a value, the expectation is that the displayed value is being used as the Start Port.

STEPS
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The issue can be reproduced at will with the following steps:
1.Make a new Equipment Spec.(for e.g a card)
2.Make a physical port and , say ,under 1 physical port make 5 virtual ports.
3.Install the equipment spec on a location.
4.Right click on the Physical port and Choose Build Virtual Ports.
5.The window opens and shows we have 5 port specified, 0 ports installed. Entered '2' in the "Build" field and the "Start From Port" field was showing '1'. Clicked OK, it processed, but no ports were created.

BUSINESS IMPACT
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The issue has the following business impact:

If the user does not open the dropdown and select a value, the system will not perform any action. No error message is given to indicate no value was selected, it just does nothing with no explanation as to why no ports were created. Since the dropdown is populated with a value by default, it should not require the user to open the dropdown to select that default value.

Cause

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