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Adding Empty Remark Types Cause Remote Message Error And Loss Of CDI Updates For The Crew Shift (Doc ID 2791478.1)

Last updated on JULY 13, 2021

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.0.3.0 version, Mobile Communications Platform

ACTUAL BEHAVIOR
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Adding empty Remark Types cause Remote Message error and loss of CDI updates for the crew shift.

A crew completes an activity on their MCP. When completing the activity, they inadvertently add a Remark Type but never select a Remark Type code from the drop down. The completion goes to the MWM server but the Remote Message errors out. The CDI Gantt will show the crew shift as working that activity until the Remote Message is fixed and processed. Also, opening the completed activity on the MCP will throw an error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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