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Update Customer Call For A Parent Account In A Hierarchy Is Taking Time (Doc ID 2792383.1)

Last updated on JULY 19, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Symptoms

It is  observed that in case of an update customer call for a parent account in a hierarchy is directly proportional to the number of children that hierarchy is having.

Upon analysis  it looks like op_cust_set_billinfo is being called for each and every child account in the hierarchy.

0.938444358 Exit  OP_UPDATE_CUSTOMER_V3 (0x0) --> 10+ subordinates
2.364789679 Exit  OP_UPDATE_CUSTOMER_V3 (0x0) --> 50+ subordinates
3.843874249 Exit  OP_UPDATE_CUSTOMER_V3 (0x0) --> 100+ subordinates
20.111509586 Exit OP_UPDATE_CUSTOMER_V3 (0x0) --> 500+ subordinates
36.340962306 Exit OP_UPDATE_CUSTOMER_V3 (0x0) --> 1000+ subordinates

Cause

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In this Document
Symptoms
Cause
Solution
References


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