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[Add Visit Page] / [Add Other Page]: after selecting a CRF that has '99' Subevents entered and clicking [Continue] then nothing happens / user is returned back to the Surround. (Doc ID 2793141.1)

Last updated on JULY 20, 2021

Applies to:

Oracle Clinical Remote Data Capture Option - Version 5.2.1 and later
Information in this document applies to any platform.

Symptoms

1)
When:

then nothing happens and user is returned back to the surround i.e.


and after clicking [Continue] user is returned back to the surround:

 

 

2)
The '<server.domain>_OPA_1-diagnostic.log' contains following error:

[2021-06-25T03:09:05.331-07:00] [<server>_OPA_1] [WARNING:17] [] [oracle.pharma.rdc.logging.RdcLogger] [tid: [ACTIVE].ExecuteThread: '38' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: xxx,0:1] [APP: olsardc] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: xxx] <![CDATA[Failed in nonsql exception getting doc num[[
java.lang.NumberFormatException: null
at java.lang.Long.parseLong(Long.java:552)
at java.lang.Long.valueOf(Long.java:803)
at oracle.pharma.rdc.model.services.RdcAMImpl.getNewDocumentNumber(RdcAMImpl.java:1711)
at oracle.hsgbu.rdc.srnd.controller.action.MultiPatientCasebookCB.prepareModel(MultiPatientCasebookCB.java:1292)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
etc

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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