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Intermittent 'Access denied: authorization required' Error When Viewing File from AutoVue on Agile Application Servers Load Balancer Configured Instance (Doc ID 2797063.1)

Last updated on AUGUST 09, 2021

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 21.0.2 and later
Information in this document applies to any platform.


Below error happens intermittently when attempting to view file from AutoVue for Agile PLM


Access denied: authorization required


Agile Application Server is clustered and running on load balancer (F5 (Big-IP))
File Manager server is not load balanced


The issue can be reproduced at will with the following steps:
1. Log into Web Client, and search and open a file with attachment
2. Go to Attachment tab, and select file, and View
3. AutoVue client window opens, but fails to open file with error: Access denied: authorization required
4. After retrying for several times, the file can be viewed


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