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Payment Arrangement Request System Error (Doc ID 2797678.1)

Last updated on AUGUST 06, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On :CCB 2.8.0.0.0 /FW 4.4.0.3.0 version

Payment Arrangement Request System Error

When a Payment Arrangement Request is created and transitioned from Approval In Progress to Waiting For Down Payment,
it cannot be finalized/ completed because of a system error encountered in the last step.

Cause
When the algorithms C1-CHKDPPAID (Monitor) and C1-CALCDUEDT (Enter) are disabled through the Business Object, the Payment Arrangement Request finishes.

ERROR
-----------------------
System Error encountered.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
-In Control Central, choose an Account with outstanding debt.-
-In the Account ID’s context menu, select Payment Arrangement Request * Add.
-On the Payment Arrangement Request Process Flow’s Eligibility page, click Next.
-On the Payment Arrangement Request Process Flow’s Terms page, do the following:
-Ensure all SAs are checked.Add a Down Payment for 20%.Set the number of installments to greater than 1.Click Next.
-On the Payment Arrangement Request Process Flow’s Review and Submit page, click Finish.
System error is encountered.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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