CNPS3IP3 Prepaid Accounts Change State To Recharge Only Unexpectedly
(Doc ID 2799242.1)
Last updated on JANUARY 25, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and laterInformation in this document applies to any platform.
Symptoms
On : 12.0.0.3.0 version,
User is facing an issue in Production where Prepaid Accounts change the state from Active to Recharge Only without any obvious reason.
It seems that after successful Top-Up and some usage the state changes to Recharge Only.
EXPECTED BEHAVIOR
-----------------------
Prepaid Accounts should not change their state unless triggered as per the business design.
Kindly assist to overcome this issue.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |