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CNPS3IP3 Prepaid Accounts Change State To Recharge Only Unexpectedly (Doc ID 2799242.1)

Last updated on AUGUST 19, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.0.3.0 version,

User is facing an issue in Production where Prepaid Accounts change the state from Active to Recharge Only without any obvious reason.
It seems that after successful Top-Up and some usage the state changes to Recharge Only.

EXPECTED BEHAVIOR
-----------------------
Prepaid Accounts should not change their state unless triggered as per the business design.

Kindly assist to overcome this issue.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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