Cycle Arrear Event Is Not Triggered During Billing
(Doc ID 2800715.1)
Last updated on MARCH 29, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.22.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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When running billing for accounts with updated charge offers (updated end dates), cycle arrear events are not created.
EXPECTED BEHAVIOR
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All events should be created when the charge offers are valid at the time of billing run.
STEPS
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- pin_virtual_time -m 2 07010000
- create account in Customer Center with a dummy plan
- purchase a deal that includes two products (in inactive status):
- p1 = quarterly cycle forward (QCF) , with zero bal impact on 840 resource id, -3 on some non currency resource (say 1000020)
p2 = monthly cycle arrear (MCA), zero bal impact on 840 resource id, zero impact on some non currency resource (say 1000007) - pin_virtual_time -m 2 07150000
- change status of QCF product to active
- change status of MCA product to active
- change end dates of QCF product to 1 OCT:
- change end dates of MCA product to 1 OCT
- pin_virtual_time -m 2 08021200
- apps; cd pin_billd; pin_bill_accts -verbose
- check if monthly cycle arear is triggered... it is not
- pin_virtual_time -m 2 09021200
- apps; cd pin_billd; pin_bill_accts -verbose
- check if monthly cycle arear is triggered... it is
- expected: step 11, monthly cycle arear event should be triggered
Note: same scenario if repeated without changing end dates, issue does not occur, meaning cycle arrear event is generated on billing at step 11
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |