Error Thrown When Trying To Save/edit A Person That Has Contact "Business Phone" With No Extension
(Doc ID 2801698.1)
Last updated on SEPTEMBER 24, 2022
Applies to:
Oracle Utilities Customer to Meter Base - Version 2.7.0.3.0 to 2.7.0.3.0 [Release 2.7]Information in this document applies to any platform.
Symptoms
On : 2.7.0.3.0 version, Framework
ACTUAL BEHAVIOR
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Error thrown when trying to save/edit a person that has contact "Business Phone" with no extension
This issue comes for a person, when trying to add a new one from Customer Information --> Person --> New/Edit a person. If we do not give the "extension" value for "Business Phone - 11 digits" format, and we click on "SAVE" , we get the error 'Person Contact exists for the same Person, Person Contact type, Contact Information, and Extension (if used). Please enter a different value'. There are two entries in the C1_PER_CONTDET table, one with the extension and one without.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |