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Error Thrown When Trying To Save/edit A Person That Has Contact "Business Phone" With No Extension (Doc ID 2801698.1)

Last updated on SEPTEMBER 08, 2021

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.7.0.3.0 version, Framework

ACTUAL BEHAVIOR
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Error thrown when trying to save/edit a person that has contact "Business Phone" with no extension

This issue comes for a person, when trying to add a new one from Customer Information --> Person --> New/Edit a person. If we do not give the "extension" value for "Business Phone - 11 digits" format, and we click on "SAVE" , we get the error 'Person Contact exists for the same Person, Person Contact type, Contact Information, and Extension (if used). Please enter a different value'. There are two entries in the C1_PER_CONTDET table, one with the extension and one without.

Cause

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In this Document
Symptoms
Cause
Solution
References


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