My Oracle Support Banner

Error Thrown When Trying To Save/edit A Person That Has Contact "Business Phone" With No Extension (Doc ID 2801698.1)

Last updated on SEPTEMBER 08, 2021

Applies to:

Oracle Utilities Customer to Meter Base - Version and later
Information in this document applies to any platform.


On : version, Framework

Error thrown when trying to save/edit a person that has contact "Business Phone" with no extension

This issue comes for a person, when trying to add a new one from Customer Information --> Person --> New/Edit a person. If we do not give the "extension" value for "Business Phone - 11 digits" format, and we click on "SAVE" , we get the error 'Person Contact exists for the same Person, Person Contact type, Contact Information, and Extension (if used). Please enter a different value'. There are two entries in the C1_PER_CONTDET table, one with the extension and one without.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.