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Recurring Charges Are Not Applying To A Customer After Service Inactivation (Doc ID 2809945.1)

Last updated on SEPTEMBER 28, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Recurring Charges are not applying to a customer after service inactivation

EXPECTED BEHAVIOR
-----------------------
Recurring Charges should get applied to a customer even in service inactivation

STEPS
-----------------------
The issue can be reproduced with the following steps:

1)Created a product with an option called Stop Charging only when cancelled.
2)Created Account and Purchased the product
3)Suspended the services of a customer
4)Moved the pvt to next month
5)Ran the pin_cycle_fees but could not see the next month recurring charges in DataBase for that customer.

Cause

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In this Document
Symptoms
Cause
Solution
References


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