Recurring Charges Are Not Applying To A Customer After Service Inactivation
(Doc ID 2809945.1)
Last updated on MAY 15, 2024
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Recurring Charges are not applying to a customer after service inactivation
EXPECTED BEHAVIOR
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Recurring Charges should get applied to a customer even in service inactivation
STEPS
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The issue can be reproduced with the following steps:
1)Created a product with an option called Stop Charging only when cancelled.
2)Created Account and Purchased the product
3)Suspended the services of a customer
4)Moved the pvt to next month
5)Ran the pin_cycle_fees but could not see the next month recurring charges in DataBase for that customer.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |