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After Upgrade to ECE 12 IP6 CustomerUpdater Is Not Loading All the Accounts (Doc ID 2810813.1)

Last updated on DECEMBER 13, 2024

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Symptoms

One user has deployed Interim Patch (IP) 6 on top IP4 in production Server and not able to bring up CustomerUpdater with 1.4M customers. The process is getting stuck after loading around 1M customer and many timeout errors and Long Garbage Collection (GC).

If reverted back to IP4, load all the Customers is working.

On IP6, one tried increasing CustomerUpdater HeapSize with 8GB,12GB,18GB and 25 GB, its not working.
On IP4, one tried increasing CustomerUpdater HeapSize with 12GB and able to bring load all the customers.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Deployed IP6
2. Start the CustomerUpdater


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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