My Oracle Support Banner

After Upgrade to ECE 12 IP6 CustomerUpdater Is Not Loading All The Accounts (Doc ID 2810813.1)

Last updated on OCTOBER 06, 2021

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version and later
Information in this document applies to any platform.


On : version, Customer data management

Deployed IP6 on top IP4 in production Server and not able to bring up CustomerUpdater with 1.4M customers. The process is getting stuck after loading around 1M customer and many timeout errors and Long GC.

If reverted back to IP4 and then able to load all the Customers.

On IP6 tried increasing CustomerUpdater HeapSize with 8GB,12GB,18GB and 25 GB, its not working.
On IP4 tried increasing CustomerUpdater HeapSize tried with 12GB and able to bring load all the customers.

The issue can be reproduced at will with the following steps:
1. Deployed IP6
2. Start the CustomerUpdater




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.