Multiple Item Created During Rerating for the Billed Usages within the Same Bill Cycle (Doc ID 2812560.1)

Last updated on FEBRUARY 09, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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During rerating on Dec 7th for the billed usages, multiple items got created for type /item/adjustment in the same billing cycle in the below scenario:


STEPS
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The issue can be reproduced with the following steps:

1.Created account with one billTo and one ship to on sep1st 2021.
2.Purchased subscription, grant charge offers (AVL GRNATS:100) with quarterly frequency and monthly frequency paygo charge offer.
3.Ran billing for Sep, Oct months without passing any usage.
4.In Nov month bill cycle processed 80 records on 20thNov(80 grants were consumed and 20 are left over).
5.Ran billing for Nov month.
6.Processed backdated change order on Dec7th.(Grants reduced from 100 to 50 and no change in the subscription amount).
7.Ran Rerating on Dec 7th.
8.Out of 80 usage records 50 usages were zero charged due to grant consumption and for the remaining 30 usages overage charges applied.

Changes

Cause

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