Base C&C Algorithm COLL EVT SEV Not Executing Properly
(Doc ID 2813869.1)
Last updated on SEPTEMBER 20, 2022
Applies to:
Oracle Utilities Customer to Meter Base - Version 2.7.0.3.0 to 2.7.0.3.0 [Release 2.7]Information in this document applies to any platform.
Symptoms
On : 2.7.0.3.0 version, Installation and Patching
ACTUAL BEHAVIOR
---------------
Base C&C algorithm COLL EVT SEV not executing properly
When Algorithm COLL EVT SEV is being executed on an account that has an active collections process, if the account does not have the first nominated SA to start severance, the algorithm is not properly selecting the secondary SA and is starting severance for other SAs.
In our example, when CET is executed to start severance for the account SAs and since the account does not have an electric SA, the water SA should start a severance process. However, the Sewer SA is put into severance and the water is skipped entirely.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |