My Oracle Support Banner

SSL Handshake Issue While Connecting To BRM Custom GUI (Doc ID 2818710.1)

Last updated on NOVEMBER 05, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Symptoms

One user is using server and client wallet. Server wallet is being configured in pin.conf for cm/dm_oracle/dm_vertex etc.; whereas Client wallet is being used by pin.conf/Infranet.properties for testnap/Graphic User Interface (GUI).
Billing and Revenue Management (BRM) server processes are working fine, but GUI is not able to connect with client wallet.

ERROR in cm.pinlog when login from GUI screen:
----------------------------------------------
E Mon Oct 18 13:08:30 2021 <HOSTNAME> cm:30030 pin_ssl.c(19):705 2:<HOSTNAME>:cm:27162:-146826688:0:1634242209:0::::
    ssl_hshake: nzos_Handshake() returned, 29039
E Mon Oct 18 13:08:30 2021 <HOSTNAME> cm:30030 pcpst.c(110):3257 2:<HOSTNAME>:cm:27162:-146826688:0:1634242209:0::::
    SSL Handshake failed
E Mon Oct 18 13:08:30 2021 <HOSTNAME> cm:30030 cm_child.c(140):2392 2:<HOSTNAME>:cm:27162:-146826688:0:1634242209:0::::
    CM cannot pcp_open, err=192(PIN_ERR_SYSTEM_ERROR)

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.