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Unable To Log into Agile Product Lifye Cycle Management (PLM) Java Client Getting Error "Server is not available" (Doc ID 2818911.1)

Last updated on NOVEMBER 02, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to Login Agile PLM Java Client the following error occurs.

ERROR
Object cache clean thread starts ...........
com.agile.util.exception.CMDebugException: Unable to lookup EJB:JNDI_EJB_NAME_SB_PCMHELPER
at com.agile.remote.ClientBeanLookup.getBeanHome(ClientBeanLookup.java:59)
at com.agile.remote.ClientBeanLookup.getEjbSessionObject(ClientBeanLookup.java:86)
at com.agile.ui.java.data.pc.PCEJBUtil.getHelperSession(Unknown Source)
at com.agile.ui.java.data.pc.PCEJBConnection.login(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.agile.ui.java.data.pc.PCInterfaceFactory$1.invoke(Unknown Source)
at com.sun.proxy.$Proxy1.login(Unknown Source)
at com.agile.ui.pcclient.CommandLogin.doExecute(Unknown Source)
at com.agile.ui.java.command.CommandManager$4.run(Unknown Source)
at foxtrot.AbstractWorkerThread$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at foxtrot.AbstractWorkerThread.runTask(Unknown Source)
at foxtrot.workers.SingleWorkerThread.run(Unknown Source)
at foxtrot.workers.SingleWorkerThread.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
com.agile.util.exception.CMDebugException: Unable to lookup EJB:JNDI_EJB_NAME_SB_PCMHELPER
at com.agile.remote.ClientBeanLookup.getBeanHome(ClientBeanLookup.java:59)
at com.agile.remote.ClientBeanLookup.getEjbSessionObject(ClientBeanLookup.java:86)
at com.agile.ui.java.data.pc.PCEJBUtil.getHelperSession(Un

ERROR in JAVA CLIENT UI
Server is not available

EXPECTED BEHAVIOR:
Able to login to Agile PLM Java Client without any issue

WORKAROUND
No workaround available

WHAT IS WORKING:
Tried restarting the Agile services, Able to open Agile Web Client, Weblogic console, File Manager.

STEPS
The issue can be reproduced at will with the following steps:
1. Open a browser and Launch Agile Java Client using url http://localhost:port/JavaClient/start.html
2. Try to open the Agile PLM Java Client

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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