Unable To Log into Agile Product Lifye Cycle Management (PLM) Java Client Getting Error "Server is not available" (Doc ID 2818911.1)

Last updated on MARCH 03, 2023

Applies to:

Symptoms

When attempting to Login Agile PLM Java Client the following error occurs.

ERROR
Object cache clean thread starts ...........
com.agile.util.exception.CMDebugException: Unable to lookup EJB:JNDI_EJB_NAME_SB_PCMHELPER
at com.agile.remote.ClientBeanLookup.getBeanHome(ClientBeanLookup.java:59)
at com.agile.remote.ClientBeanLookup.getEjbSessionObject(ClientBeanLookup.java:86)
at com.agile.ui.java.data.pc.PCEJBUtil.getHelperSession(Unknown Source)
at com.agile.ui.java.data.pc.PCEJBConnection.login(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.agile.ui.java.data.pc.PCInterfaceFactory$1.invoke(Unknown Source)
at com.sun.proxy.$Proxy1.login(Unknown Source)
at com.agile.ui.pcclient.CommandLogin.doExecute(Unknown Source)
at com.agile.ui.java.command.CommandManager$4.run(Unknown Source)
at foxtrot.AbstractWorkerThread$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at foxtrot.AbstractWorkerThread.runTask(Unknown Source)
at foxtrot.workers.SingleWorkerThread.run(Unknown Source)
at foxtrot.workers.SingleWorkerThread.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
com.agile.util.exception.CMDebugException: Unable to lookup EJB:JNDI_EJB_NAME_SB_PCMHELPER
at com.agile.remote.ClientBeanLookup.getBeanHome(ClientBeanLookup.java:59)
at com.agile.remote.ClientBeanLookup.getEjbSessionObject(ClientBeanLookup.java:86)
at com.agile.ui.java.data.pc.PCEJBUtil.getHelperSession(Un

ERROR in JAVA CLIENT UI
Server is not available

EXPECTED BEHAVIOR:
Able to login to Agile PLM Java Client without any issue

WORKAROUND
No workaround available

WHAT IS WORKING:
Tried restarting the Agile services, Able to open Agile Web Client, Weblogic console, File Manager.

STEPS
The issue can be reproduced at will with the following steps:
1. Open a browser and Launch Agile Java Client using url http://localhost:port/JavaClient/start.html
2. Try to open the Agile PLM Java Client

 

Changes

Cause

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