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Market Authorization Holder Field On Product Screen Not Getting Populated For Company Products (Doc ID 2831627.1)

Last updated on JANUARY 04, 2022

Applies to:

Oracle Argus Safety - Version 8.2 and later
Oracle Argus Safety Cloud Service - Version 8.2 and later
Information in this document applies to any platform.

Symptoms

Market Authorization field in Product Screen is not getting populated from Configuration for Company Products coded to the company dictionary.
The issue occurs when License which is selected in the Product browser has more than one Products linked to it in Product > License Configuration.

The issue can be reproduced at will with the following steps.
1) Bookin a Case.
2) In the Product Browser select a license that linked to only one Product (in Product - License Configuration with Display as Yes)
3) After the Product is selected ,  the Market Authorization field in Product screen is populated.
4) Update  the Configuration to Link the applicable License to another Product in Product - License Configuration.
5) Add another product with the same license / Product combination in  the Product browser for the same case.
6) After config update, the Market Authorization field will not be populated in Argus.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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