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Unable To Save Configurations With Errors On Auto Archiving (Doc ID 2832707.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.2.2 and later
Information in this document applies to any platform.

Symptoms

The following error appears when trying to save the configuration in Common profile switch > Case Processing > Auto Archiving.

Errors:

The following exception has occurred: Contact your system administrator


Steps:

  1. Go to Argus Console > System Configuration > System management (Common Profile Switch)
  2. Go to (menu tree) Case Processing > Auto Archiving
  3. Auto Archiving setting displays
  4. Press the [Save] button
  5. The error "The following exception has occurred: Contact your system administrator" displays.

 

The following errors are also displayed under Utilities > Logs > View Error log.

Argus Console -
Contact your system administrator~/Argus Console/SystemConfiguration/AutoArchiving.aspxNodeClick=Case+Processing|Auto+Archiving &OCATOK=xxx
Relsys.Common.ExceptionLogger.Base
Exception: Contact your system administrator
---> System.Exception: Contact your system administrator
---> Oracle.DataAccess.Client.Oracle
Exception:
ORA-01403: no data found
ORA-06512: at "ARGUS_APP.PKG_CONSOLE_SYS_CONFIG", line 3518
ORA-06512: at "ARGUS_APP.PKG_CONSOLE_CMN_PROFILE", line 437 (or line 439)
ORA-06512: at line 1   
(....)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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