Pay Screen Is Blank While Navigating Screen Back to Service Screen to Change the Package
(Doc ID 2847864.1)
Last updated on SEPTEMBER 07, 2022
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and laterInformation in this document applies to any platform.
Symptoms
Pay screen is blank while navigating screen back to service screen to change the package
STEPS
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The issue can be reproduced at will with the following steps:
1. Open the Billing Care,
2, Click new account, pass the values for all the mandate fields
3, Select the package in next screen, click continue to pass the service identifier,
4. then click Configure, change the package and service-identifier
4, Click continue to pay screen (blank)
EXPECTED BEHAVIOR
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Pay screen should populate and allow to enter data .
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |