TF - Closed Alerts Get Assigned/blocked When A User Opens It (Doc ID 2850786.1)

Last updated on JUNE 27, 2023

Applies to:

Goal

Closed alerts get assigned/blocked when a user opens the same alert
 

Steps to reproduce:

Scenario – 1
Investigate a swift which generate an alert that is closed as false positive by Analyst1. Analyst2 can view it and access the details. After that, the supervisor cannot view the alert details

Step1:Post a swift message
Step2:Login with Analyst1 (TFL1ANALYST) and close the alert which is generated
Step3:Login with Analyst2(TFL2ANALYST) and view the alert - When Analyst2 views the alert, automatically he will be assigned as the Assignee
Step4:Login with supervisor (TFL1L2SUPERVISOR) and try to view the same alert - gets the popup “Alert XXXXXX is currently locked by different user”.

Scenario – 2
Investigate a swift which generate an alert that is closed as false positive by Analyst1. Then the supervisor can view the alert details. Note: Analyst2 didn’t view the alert before the supervisor.
In case Analyst2 try to view the alert after the supervisor did, he will be blocked

Step1:Post a swift message
Step2:Login with Analyst1 (TFL1ANALYST) and close the alert which is generated
Step3:Login with supervisor (TFL1L2SUPERVISOR) and view the alert - When supervisor views the alert, automatically he will be assigned as the Assignee
Step4:Analyst2 (TFL2ANALYST) has no permission to view the same alert already closed by Analyst1 and viewed by Supervisor - gets the popup “Alert XXXXXX is currently locked by different user”.

Expected result: The alert should not be assigned/blocked when a user opens it.
Actual result: The alert is getting assigned/blocked when a user opens it.
Issue Encountered: User is getting the pop-up “Alert XXXXXX is currently locked by different user”

Solution

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