My Oracle Support Banner

Billing Care: Accounts Created in the Secondary Schema Has Empty Amount Field in the PDF Invoice (Doc ID 2850815.1)

Last updated on FEBRUARY 25, 2022

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Symptoms

In a multi schema Billing and Revenue Management (BRM), Business Intelligent Publisher (BIP) integrated setup, secondary schema account's PDF invoice displays blank amount field

Reproduction Steps for BRM & BIP Integrated setup:

  1. Configure BIP with multi schema BRM server.
  2. Create Account and Invoice in secondary schema.
  3. Update the Database details in BIP console.
  4. Open newly created Account from Billing Care->Bills Tab->Actions Menu->View Invoice PDF.

One can view only PDF invoice template whereas amount field is empty.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.