When recalcTroublequeueOnClueUpdate Rule is set to "NO", WorkQueue is Getting Updated When an Edit Clue is Changed From Outage To Non-Outage
(Doc ID 2852478.1)
Last updated on MARCH 02, 2022
Applies to:
Oracle Utilities Network Management System - Version 2.5.0.1.0 to 2.5.0.1.0 [Release 2.5] Oracle Network Management for Utilities - DMS - Version 2.5.0.1.0 to 2.5.0.1.0 [Release 2.5] Information in this document applies to any platform.
Symptoms
On : 2.5.0.1.0 version, WorkQueue is updated when Edit Clue is changed from Outage to Non-Outage and the recalcTroublequeueOnClueUpdate rule is set to NO.
The outage event should become a non-outage and the work queue should remain unchanged.
The issue can be reproduced at will with the following steps: 1. Set 'recalcTroublequeueOnClueUpdate' to 'no'. 2. Submit a call to create an outage. 3. Assign the created outage to a work queue. 4. Update clues for the created call so that. Use non-outage clue that has 'trouble_queue' call quality set.
Changes
Cause
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