The Records With Attachment Does Not Populate In Worklist > Report > Medical Review
(Doc ID 2856935.1)
Last updated on JULY 13, 2023
Applies to:
Oracle Life Sciences Argus Safety - Version 8.2.3 to 8.4 [Release 8.2 to 8.4]Information in this document applies to any platform.
Symptoms
When opening the medical review from Worklist > Reports, the records with the attached file occasionally does not populate in Medical Review > "Action Items and Additional Info" tab > "Notes and Attachments" section.
Steps:
1. Go to (menu) Worklist > Reports
2. Search the case number which has the attachment file in the case form > Additional Information tab
3. Right-click the record and select "Medical Review"
4. QUICKLY navigate to the [Action Items and Additional Info] tab
In "Notes and Attachments" section, total number shows as (1) for example but no records with attachment file displays.
Note:
Once the issue occurs, close the medical review screen by pressing the [Cancel] button and display medical review > [Action Items and Additional Info] tab again (several time if necessary) so that the records with attachment file icon displays properly in the "Notes and Attachments" section.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |