Slowness in GUI when Supplementing Orders and Conducting Task Maintenance (3+ Minutes). Users May Also Report Red Xs on Task Maintenance Window's PERT Chart Tab. (Doc ID 2861537.1)

Last updated on SEPTEMBER 06, 2023

Applies to:

Symptoms

Users are experiencing slow performance in the GUI when supplementing orders and conducting task maintenance. Users state the GUI takes greater than 3 minutes to open the window for the next step. The performance problem appears to be related to users connecting their tbs.exe client to the application server(s) through a load balancer. If the user experiencing the problem configures their tbs.ini file to connect directly to an individual application server, the GUI slowness no longer occurs.

Users may also report Red Xs on the Task Maintenance window's PERT Chart tab versus the expected rectangular box graphic that represent each task.

- Task Maintenance via 'w_task_generate_response_maint' window - Work Queue Manager > Right-click task > Select "Service Request Tasks..." > PERT Chart tab
- Task Maintenance via 'w_task_generate' window - Service Request Search > Right-click order > Select "Task Maintenance..." > PERT Chart tab

Example Depiction Below

RED [X] ----> RED [X] ----> RED [X] ----> RED [X]

versus

[APP] ----> [CKTID] ----> [DLRD] ----> [DD]

Changes

MetaSolv Solution running in HTTPS/SSL environment where clients connect through a load balancer (multiple single managed servers or WebLogic Server clustered domain).

Cause

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