User Session Not Terminated After 3 Invalid Password Entries (Doc ID 2864276.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

User session will not terminate after 3 incorrect password entries from the followings:

Utilities > Change password
Case Locking
Case Unlocking
Case Closing
Case Unclosing
Case Unblinding
ICSR Incoming Accept
ICSR Incoming Reject

Steps:

(i.e.) Utilities > Change password

1. (1st try) Set incorrect password
2. Press [OK]
3. The message "Could not validate old password! Please reenter" appears
4. Press [OK]

5. (2nd try) Set incorrect password
6. Press [OK]
7. The message "Could not validate old password! Please reenter" appears
8. Press [OK]

9. (3nd try) Set to set incorrect password
10. Press [OK]
11. The message "Could not validate old password! Please reenter" appears
12. Press [OK]

Note:

Argus is supposed to terminate the session after 3 failed password entries.

After setting incorrect password 3 times in a row, the user session is still active and not terminated.
Press the [Cancel] button and the user is still able to do the operations on UI (for example, open the case and save the case etc).

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.