Email Notification from Agile Is Not Received in User's Email Inbox with "java.lang.NullPointerException: null" in Notification Debug Log (Doc ID 2865538.1)

Last updated on SEPTEMBER 29, 2023

Applies to:

Symptoms

Email Notification sent from Agile is not received in users email inbox after enabling Notification debug log. Below exception is seen in Notification debug log:

Error

java.lang.NullPointerException: null
at com.agile.common.server.notification.NotifyService.sendEmail(NotifyService.java:1105) ~[agileclasses.jar:?]


Steps

The issue can be reproduced at will with the following steps:

1. Take backup of log.xml file under: %Agile_Home%/agileDomain/config
   
2. Edit log.xml file, and add below lines:
   
   
3. Save the file
   
4. Restart Agile Application Server
   
5. Log into Java Client as admin user, and go to Admin tab > Server Settings > Database, and confirm Notification Enabled is set to Yes, and appropriate values are set for Mail From Domain, Mail From User, Mail Server External and Mail Server Internal
   
6. Go to Admin tab > System Settings > Notifications. Locate Notification "users - User Send", and double click to open. Confirm Notification Type is set to: Email
7. Log into Web Client, and click My Settings
8. Do Actions > Send
9. Edit Notify field and add the name of the user to send email notification, and Send
10. Check the email inbox (i.e. Outlook) as the user. Do not receive email notification
11. Check Notify.log generated under %Agile_Home%\agileDomain\servers\{host_name}-Agile\logs. See below exception generated:
    java.lang.NullPointerException: null
    at com.agile.common.server.notification.NotifyService.sendEmail(NotifyService.java:1105) ~[agileclasses.jar:?]
    

Changes

Notification Debug log was enabled in log.xml

Cause

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