LAM - Additional SD Is Appearing While Accepting The Follow-up In The Central (Doc ID 2866030.1)

Last updated on DECEMBER 04, 2023

Applies to:

Goal

User wishes to know what is the expected behavior of attaching a source document in LAM and how will it appear in central?

Detailed description of two scenarios in question:

In Argus 8.2.3, additional source documents appear in the Argus case when a LAM follow up is accepted in Argus Central.

Scenario 1:

1) Create a LAM event
2) Attach a source document
3) Accept the case in Central
4) Source doc appears in the Additional Information tab of the case
5) Add a follow-up to the same event in LAM
6) Attach another source document
7) Accept the follow-up in Central

The Additional Information tab of the case shows 3 attachments instead of 2

Scenario 2:

1) Create a LAM event without a source document
2) Route the case to Central
3) Accept the case in Central
4) Add FU to LAM event with a source document
5) Route the event to Central
6) Accept the FU

Two source documents appear in the Additional Information tab

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.