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Unable To Process Batch Refund and Reversal in BillingCare (Doc ID 2866905.1)

Last updated on APRIL 16, 2024

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Symptoms

Customer is able to perform batch payment in BillingCare after customization but are unable to do Batch refund and reversal over the same. 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to BillingCareGo to Batch PaymentClick import
2 Select and open ‘Credit_Card_Refund_Batch.pmt’ file
3. Screen shots for the issue( copied to word doc and upload the same)


Cause

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In this Document
Symptoms
Cause
Solution
References


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