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Slow Performance Opening the Trouble Ticket > View Design > Print Preview Window (Doc ID 2869299.1)

Last updated on MAY 19, 2022

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.1 and later
Information in this document applies to any platform.


The Trouble Ticket > View Design > Print Preview window opens a blank screen and takes a long time to display the design information. 

Recreation Steps

1. Order Management.

2. Trouble Ticket Queue.

3. Select (highlight) a Trouble Ticket.

4. Click on the Service Item tab.

5. Click "View Design...".

6. Select the desired Issue Number/Order Number row.

7. Click "View Design..." to open the Print Preview window (w_circuitdesignprintpreview_print). Note a blank screen appears and takes a long time to display the design information.



Typically observed after upgrading or other major changes to the environment. See CAUSE section.



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