Event Loses Priority After Grouping
(Doc ID 2873038.1)
Last updated on JUNE 01, 2022
Applies to:
Oracle Utilities Network Management System - Version 2.3.0.2.0 to 2.5.0.2.0 [Release 2.3 to 2.5]Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 to 2.5.0.2.0 [Release 2.3 to 2.5]
Information in this document applies to any platform.
Symptoms
On : 2.3.0.2.0 version, Web Workspace
Event loses priority after grouping
When multiple PSO events are grouped into a PDO event then the PDO event looses the priority value.
EXPECTED BEHAVIOR
Priority should not get changed
STEPS
The issue can be reproduced at will with the following steps:
All calls logged with typical "Outage" trouble code
Call priority value shown for event
1 1001 4H
2 1002 4H this creates a separate job from #1
3 1003 <no priority listed> this consumes the other two events and groups to a common fuse
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| Fix Description |
| Migration |
| References |