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Facing Issue In Tenant Creation (Doc ID 2873378.1)

Last updated on JULY 13, 2022

Applies to:

Oracle Argus Safety - Version 8.2.3 and later
Information in this document applies to any platform.

Symptoms

While creating a tenant in Argus Safety v 8.2.3. Multi-tenant environment, the customer has noticed facing following error: "New Enterprise Setup Has Been Cancelled Due to Internal Database Error. Please Contact Your System Administrator".

This issue was noticed when environment was upgraded to Argus 8.2.3.1. Below error was observed in CMN_ERROR_LOG

ORA-02291: integrity constraint (ARGUS_APP.FK1_CODE_LIST_DETAIL_DISCRETE)
violated - parent key not found

Error in processing CODE_LIST_DETAIL_DISCRETE. ERROR BACKTRACE ORA-06512: at
"ARGUS_APP.PKG_SETUP_NEW_ENTERPRISE", line 1428
ORA-06512: at "ARGUS_APP.PKG_SETUP_NEW_ENTERPRISE", line 1428
ORA-06512: at "ARGUS_APP.PKG_SETUP_NEW_ENTERPRISE", line 1574
ORA-06512: at "ARGUS_APP.PKG_SETUP_NEW_ENTERPRISE", line 1574
 UTL CALL STACK

PL/SQL Call Stack:

1631 PKG_SETUP_NEW_ENTERPRISE.P_SETUP_NEW_ENTERPRISE

1 __anonymous_block

Cause

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In this Document
Symptoms
Cause
Solution
References


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