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CC&B 2.4.0 Not Working Due To Browser Incompatibility (Doc ID 2875290.1)

Last updated on NOVEMBER 13, 2023

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Goal

On : 2.4.0.1.0 version, ENV - Environment

CC&B not working due to browser incompatibility

We are working on CC&B 2401 version and it's not supported on Google Chrome or Firefox or Edge. The IE mode on Edge only works when the website is added manually to it and it only stays valid for a month, it is an impractical solution to implement for each user.
We also use Laserfiche for document upload and the same is not working due to CC&B browser incompatibility.

Request for a patch development to get a solution to this issue. Internet Explorer will go out of support by this month and all of the integrated applications will stop functioning due to this incompatibility of CC&B. We need a workaround urgently.

Solution

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In this Document
Goal
Solution


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