Local Affiliate > Worklist Screen > PDF > Output Case Record > Event Section Lines Overlap (Doc ID 2885075.1)

Last updated on DECEMBER 04, 2023

Applies to:

Goal

Problem
=====
After upgrading to Argus 8.2.3,
user attempts to generate a pdf using 'Print Case' for Local Affiliate > Worklist
Unfortunately, in the Case Record output in the 'Event Information' subsection, the Check boxes and labels which should appear in two lines appear in one line.
This overlapping of two lines makes it difficult to read.

Occurrence pattern: ALL local events, ALL users

User tried different client browsers (Edge and Chrome) with the same outcome.

Tested by both customer and Support using Adobe Acrobat reader version
(2021.011.20039), the same webserver machine (Windows server
16), and compliance with Installation Guide instructions.

Steps to Repeat:
----------------

1. Log in to Argus Safety as a Central user

2. Navigate to Local Affiliate > Worklist

3. Click on Local Event Number

4. Make sure popup blocker is disabled

5. Print the LAM (via the 'Print Case' icon, top right corner of screen)

Press the icon for 'Print Case'.
Browser navigates to the Case Record screen for pdf.
Goto the Event Information section, where subsection shows correctly.

Bug 33847249 which was fixed in version 8.2.3 has reappeared in version 8.2.3.1.

Must one wait for the bug fix or is there a work around?
 

Solution

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