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Error In To Do Assignment (Doc ID 2885324.1)

Last updated on JULY 26, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Goal

On : 2.8.0.0.0 version, ENV - Environment

Error in To Do Assignment

Pre-CC&B 2.8, users that had the appropriate User Group for Supervisor were
able to assign work to themselves that was already assigned to another user.
In instances where the user did not possess the To-Do Role of the To-Do but
did have one associated with the To-Do Type, they would still be able to
assign the To-Do to themselves and the role would flip to something else.
Now, that is not happening.

Specifically, the Bill Segment Exceeds bill segment error message is routed
to the SBILLM role per the portal in CCB. However, certain tariffs go over to
the PBS team. Previously, they could go in and assign the To-Do to themselves
with no issue. Now, they are getting the error indicating they don’t have the
SBILLM role.
The same is happening for offshore escalations. If the Specialist goes to
assign the To-Do to themselves while it’s still in the User role, it
doesn’t flip to something else for the transaction to go through even though
the Specialist likely has upwards of 3 other roles connected to the To-Do
Type.

ERROR
-----------------------
No valid Role found for User - C096534 and To Do Type - TD-BSERR

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. To Do Search:

Error assigning To Do:

No valid Role found for User - C096534 and To Do Type - TD-BSERR

2. To Do Type(TD-BSERR) -- To Do Entry -- Bill segments in error.

3. Role applicable to To Do Type

CBILLM -- Complex Billing & Metering

4. User Page -- To Do Role -- CBILLM -- Complex Billing & Metering
 

Solution

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In this Document
Goal
Solution
References


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