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Activity Completions From MWM To CCB Through The FWPIP Are Broken After Installing v2.3.0.3 Rollup 4 (Doc ID 2885350.1)

Last updated on MAY 31, 2024

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.3.0 to 2.3.0.3.0 [Release 2.3]
Information in this document applies to any platform.

Goal



- We can create FAs in CCB and they make it to MWM.
- We received an External ID on the FA.
- The activity can be assigned and dispatched in MWM.
- Status updates are successfully sent from MWM to CCB.
- Device Verifications are successful from MWM to CCB.

The completion from MWM fails in the PIP. Looking in the PIP, the payload is missing the data.  A log entry in the PIP can be seen as follows:

 

Solution

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