In FlexOPS, Mouse Cursor Spins For Several Minutes When SCADA Device Operation Is Not Authorized (Doc ID 2886063.1)

Last updated on JULY 27, 2022

Applies to:

Symptoms

On : 2.5.0.1.0 version,

Customer has a specific user-type for SCADA operations.
If an operator attempts to operator a SCADA device and is not authorized for SCADA actions, they get a popup informing them that they are not authorized.
Unfortunately the mouse cursor is stuck in the "busy" spinning circle for about 3 minutes, at which point, a timeout occurs and the cursor returns to normal.

FlexOPS is still useful during this time.  The operator can edit events, place notes, and operate other non-SCADA devices.

This error appears in the client log:
Timeout waiting for busy context control app initializing from
Error: busy context originator
  at s.addBusyState (https://[SERVER]:[PORT]/nms-ws/browser/js/composites-bundle.js:199:1142)
  at Object.defineProperty.value.openApp (https://[SERVER]:[PORT]/nms-ws/browser/js/main-bundle.js:12033:14437)
  at Object.defineProperty.value.showDialogOrPopup (https://[SERVER]:[PORT]/nms-ws/browser/js/main-bundle.js:12033:26174)
  at Object.defineProperty.value.showDialog (https://[SERVER]:[PORT]/nms-ws/browser/js/main-bundle.js:12033:26229)
  at o.Popups.showDialog (https://[SERVER]:[PORT]/nms-ws/browser/js/composites-bundle.js:820:1489)
  at https://[SERVER]:[PORT]/nms-ws/browser/js/main-bundle.js:11715:10133
Current busy states: {}

The issue can be reproduced at will with the following steps:
1. As a non-scada-authorized user, attempt to perform a SCADA operation
2. Observe the popup warning
3. Attempt to clear the popup, and wait for 3 minutes for it to go away.

Changes

Cause

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