My Oracle Support Banner

ECM-CASE STATUS IS NOT GETTING CHANGED (Doc ID 2888392.1)

Last updated on MAY 24, 2023

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.6 and later
Information in this document applies to any platform.

Symptoms

ECM 8.0.6.0.0
-------------
Case Status is not getting changed even after the assigned owner access the case either from New to Investigation or Closed

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.