Online Rating is not Allowed for Usages Greater Than 500MB (Doc ID 2896780.1)

Last updated on APRIL 16, 2024

Applies to:

Symptoms

After upgrading Elastic Charging Engine (ECE) from 12 Patch Set (PS) 4 Interim Patch (IP) 2 to IP6, the user observes that online rating is not allowed for usages greater than 500MB even though the customer's balance is having enough data.
Below error  is seen in Elastic Charging Server (ECS) logs.

ERROR
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STEPS
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  a. Create mobile data customer with 2gb data plan
  b. Initiate data session
  c. Perform 200 MB data usage
  d. perform another 200MB data usage
  e. Validate the customer balance for consumed reservation
  f. Perform another 200 MB usage
  g. Validate the customer balance for consumed reservation

Expected: consumed reservation updated to 600MB

Actual: consumed reservation is stuck at 400 MB

If the session is terminated, customer balance is  also reduced by 400MB whereas customer used 600MB.

Cause

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